If you haven’t received your access code email for logging into your Roxom account, there are a few common reasons why this might happen. The most likely causes are that the email ended up in your spam folder, or you may have entered the wrong email address when creating your account.
Here’s a quick troubleshooting guide to help resolve this issue:
Check Your Spam or Junk Folder: Look for an email with the subject “Your Roxom Access Code.” Sometimes, email providers will automatically filter this type of email as spam.
Verify Your Email Address: If the email isn’t in your spam folder, you may have entered the wrong email address when signing up. Try creating a new account using the email address you intended to use; this will confirm if there was a typo or mistake in the original email address.
Whitelist Roxom's Email Address: Add our sending email address ([email protected]) to your email whitelist or contact list. This can help ensure future access codes go directly to your inbox.
Attempt Again After Some Time: You can attempt to log in again and request a new code if the previous one expired.
If none of these steps resolve the issue, please reach out to Roxom Support at [email protected]. Our team will assist you in accessing your account.