If you're unable to withdraw BTC from your Roxom account, there are a few common reasons that could explain it — and most are easy to resolve. This article walks you through each possibility and how to fix it.
⚠️ Note: This guide assumes your account is already verified. If your account verification is still pending, you won’t be able to use deposit or withdrawal features.
🔐 1. You haven’t set up a strong security method
BTC withdrawals require at least one strong security method to be active:
Passkey (recommended), or
Authenticator App (OTP)
Your email OTP is enabled by default, but it’s not enough on its own.
✅ Go to Settings → Set Up Security and activate one of the supported methods to unlock withdrawals.
👉 Learn more about security settings →
⏳ 2. You recently changed your security settings
If you remove a security method — such as disabling your Passkey or deleting your Authenticator App — Roxom will temporarily block BTC withdrawals for 24 hours as a safety measure.
Adding or updating a security method does not trigger this cooldown. The restriction only applies when a method is actively removed.
During this cooldown:
You won’t be able to access the withdrawal screen.
No additional action is required — the lock lifts automatically.
💼 3. Your BTC is in the wrong account
Withdrawals can only be made from your Funding Account.
If your BTC is in your Unified Trading Account, you’ll need to transfer it first.
✅ In your Funding Account, click Transfer to move the funds.
🧮 4. You’ve reached your daily withdrawal limit
Roxom enforces a daily withdrawal limit of 5 BTC.
If you’ve already withdrawn today, you’ll need to wait until your limit resets at 00:00 UTC.
👉 How does the withdrawal limit work?
🚨 5. Your account is under review
If your activity was flagged by our risk monitoring system (e.g. interactions with high-risk wallets), your account may be temporarily restricted from withdrawing.
📩 You’ll receive an email from [email protected] if any additional verification is needed.
Be sure to check your inbox and spam folder. Responding promptly can help speed up the review process.