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What security settings are required to withdraw BTC from Roxom?

Updated over 2 months ago

To keep your funds safe, Roxom requires secure authentication before allowing BTC withdrawals. This article explains what methods are accepted and what happens if your security settings change.

🔐 What do I need to withdraw?

To withdraw BTC, you must have at least one of the following strong security methods activated on your account:

  • Passkey — biometric or hardware-based login (recommended)

  • Authenticator App (OTP) — like Google Authenticator or Authy

These are in addition to your email OTP, which is enabled by default when you create your account.

⚠️ If you haven’t activated either Passkey or an Authenticator App, you won’t be able to withdraw BTC.

⚙️ How to set up a strong method

Go to Settings → Set Up Security and follow the instructions to activate:

  1. Passkey
    A fast and secure option that works across devices and browsers. Once enabled, it also simplifies logins.

  2. Authenticator App (OTP)
    Scan the QR code with your app and confirm using a 6-digit code.

⛔ What happens if I change my security settings?

If you remove any security method from your account — such as disabling Passkey or removing your Authenticator App — BTC withdrawals will be temporarily blocked for 24 hours as a safety precaution.

⚠️ This cooldown does not apply when adding or updating a security method.
Only the removal of an active method will trigger the withdrawal lock.

During this time:

  • The withdrawal flow will remain unavailable.

  • You won't see a prompt to reconfigure — withdrawals will simply be disabled until the cooldown period ends.

✅ Can I operate with Passkey only?

Yes. If you have Passkey enabled, that alone is considered sufficient to unlock BTC withdrawals.

Alternatively, you can use Authenticator App + email OTP if you don’t have Passkey configured yet.

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