To keep your funds safe, Roxom requires secure authentication before allowing BTC withdrawals. This article explains what methods are accepted and what happens if your security settings change.
🔐 What do I need to withdraw?
To withdraw BTC, you must have at least one of the following strong security methods activated on your account:
Passkey — biometric or hardware-based login (recommended)
Authenticator App (OTP) — like Google Authenticator or Authy
These are in addition to your email OTP, which is enabled by default when you create your account.
⚠️ If you haven’t activated either Passkey or an Authenticator App, you won’t be able to withdraw BTC.
⚙️ How to set up a strong method
Go to Settings → Set Up Security and follow the instructions to activate:
Passkey
A fast and secure option that works across devices and browsers. Once enabled, it also simplifies logins.Authenticator App (OTP)
Scan the QR code with your app and confirm using a 6-digit code.
⛔ What happens if I change my security settings?
If you remove any security method from your account — such as disabling Passkey or removing your Authenticator App — BTC withdrawals will be temporarily blocked for 24 hours as a safety precaution.
⚠️ This cooldown does not apply when adding or updating a security method.
Only the removal of an active method will trigger the withdrawal lock.
During this time:
The withdrawal flow will remain unavailable.
You won't see a prompt to reconfigure — withdrawals will simply be disabled until the cooldown period ends.
✅ Can I operate with Passkey only?
Yes. If you have Passkey enabled, that alone is considered sufficient to unlock BTC withdrawals.
Alternatively, you can use Authenticator App + email OTP if you don’t have Passkey configured yet.