If you didn’t receive the 6-digit code via SMS to verify your phone number, don’t worry! Here are some quick steps to help you out:
1. Make sure your phone number is correct
Double-check that you selected the correct country from the dropdown and entered your phone number without spaces or special characters.
Example: Enter 2914320702, not 291 432 0702 or (291) 432-0702.
2. Wait a few minutes
Sometimes, SMS delivery may take a little longer depending on your mobile carrier.
Please wait up to 5 minutes before requesting a new code.
3. Check your mobile signal
Ensure your phone has a strong mobile network connection (Wi-Fi won’t help here since the code comes via SMS).
Try toggling Airplane Mode on and off to refresh your network connection.
4. Tap “Resend code”
If the code hasn’t arrived after a few minutes, use the “Resend code” option that appears below the input boxes.
You can request a new code after 60 seconds.
5. Restart your phone
Sometimes restarting your phone can help reset the connection to your mobile network and allow the SMS to come through.
6. Try with another phone number
If you have access to a different number, try using it to complete the verification.
Still no luck?
If you’ve tried everything and still don’t receive the SMS, contact our support team. Please include:
The phone number you’re trying to verify (including the country code from the dropdown).
The approximate time you requested the OTP.
We’ll help you get verified as soon as possible! 😊