To protect your account and comply with international regulations, Roxom may temporarily restrict BTC withdrawals in certain cases. If you’re seeing a message that withdrawals are not available, this article explains why — and what to expect next.
🔍 Why was my withdrawal blocked?
Roxom actively monitors all activity on the platform using industry-standard AML (Anti-Money Laundering) systems. In some cases, we may detect a pattern or wallet interaction that triggers an internal review.
This can include:
Transactions involving high-risk addresses
Connections to wallets previously associated with fraud or illicit activity
Behavior consistent with account takeover risks
Interaction with users who have been offboarded from Roxom
When this happens, we temporarily restrict withdrawals while our compliance team reviews the situation.
⏳ How long will it take?
The review process may take up to 10 days.
We’ll always aim to resolve it sooner, but some cases may require manual verification or documentation from your side.
📩 You’ll receive an email from Roxom explaining the situation and requesting any required information.
📬 What should I do now?
✅ Check your inbox (and spam folder) for an email from Roxom.
This message will:
Explain why the restriction was applied
Request any documents if needed
Provide instructions on how to proceed
If you reply with the requested information, we can usually resolve the case much faster.
🛡 Why is this necessary?
We understand that withdrawal restrictions can be frustrating — but these checks are essential to:
Keep your account safe
Prevent misuse of our platform
Comply with AML and regulatory obligations globally
Roxom takes security seriously, and these reviews are part of our commitment to protecting users and the integrity of the platform.
🔁 What happens once the case is resolved?
If your case is reviewed and cleared, withdrawals will be automatically re-enabled and you’ll receive a confirmation email.
However, if the review results in a negative outcome (for example, due to confirmed links to prohibited activity or failure to respond), your account may face permanent restrictions, including:
Closure of your Roxom account
Liquidation of open positions
Loss of access to funds (depending on the severity and regulatory obligations)
You will be notified by email if any of these actions are taken.
ℹ️ For more details, see: Account Restrictions: What You Need to Know →